Terms and Conditions

RDW Design Studio’s Terms and Conditions

By purchasing service(s) through the Website, you are agreeing to the following Terms and Conditions.

1.  Price and Payment
The prices for our services and delivery, if any, will be as quoted on this Website from time to time, except in cases of obvious error. Applicable sales taxes will be included at checkout. Our prices may change from time to time, but changes will apply only to orders that are confirmed after the changes are stated on our Website.

Online payments must be made by credit or debit card via Paypal. We reserve the right to change the available payment methods at any time. Collection of payment information is subject to our privacy policy.

2.  Reschedule and Cancellation Policy
Services, calls or online meetings cancelled with less than 72 hours’ notice shall incur a $50 rescheduling fee, which must be paid prior to the rescheduled date, unless the reschedule is due to a Force Majeure Event (as defined, below).  Failure to pay the fee shall be deemed a cancellation. 

Properly rescheduled calls or online meetings must be rescheduled to a new date that is within 60 days of the original call or meeting date, or else shall be treated as a cancellation.

Calls or online meetings which are rescheduled more than twice shall be deemed a cancellation, regardless of the reason therefore.

No-shows, except for those due to demonstrable Force Majeure Events, shall be deemed a cancellation.

Cancellations forfeit all amounts paid pursuant to the Refund Policy, and terminate all service, without further obligation of RDW Design Studio.

3.  Refund Policy
All payments for services are fully earned upon receipt and are non-refundable. 

Since We have a clear and explicit Refund Policy that you have agreed to prior to completing the purchase of any of our Service(s), we do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card company. In the event that a chargeback is placed on a purchase or We receive a chargeback threat during or after your purchase, We reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.

Questions about our refund policy should be directed to: hello@rdwdesignstudio.com. 

4.  Limited Product Warranty; Product Disclaimers and Liability Limitation
Although We make reasonable efforts to provide accurate pricing information and Service descriptions, pricing mistakes, typographical errors or mistakes regarding Service availability may occur. We reserve the right to correct such mistakes and errors. We cannot guarantee that information displayed on the Website is 100% accurate. If a Service is listed at an incorrect price or a Service description is inaccurate, We have the right, in our sole discretion, to reject any order or to cancel any orders placed for that Service. In those circumstances, if your credit card has already been charged, We will issue a credit to your credit card within a commercially reasonable amount of time.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR MAXIMUM AGGREGATE LIABILITY ARISING OUT OF CLAIMS RELATED TO THE SERVICES WILL NOT EXCEED THE PURCHASE PRICE OF THE SERVICES. THIS WILL CONSTITUTE OUR SOLE LIABILITY, IF ANY, REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY.

5.  Force Majeure
We will not be liable or responsible for any failure to perform or for any delay in performance of any of our obligations under an order that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our or your reasonable control and includes in particular (without limitation) the following: an Act of God; natural disaster; act of war, terrorism, riot or invasion; the declaration of a State or Federal State of Emergency (in either Massachusetts or in the product delivery state); the issuance of an Executive, Judicial, or Legislative Order or Advisory, act or legislation which directly affects our ability to operate or perform under this Agreement, including quarantines or other acts or actions related to a pandemic; Strikes, lock-outs or other industrial action; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; and impossibility of the use of public or private telecommunications networks.

Our performance under any order is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our commercially reasonable efforts to bring the Force Majeure Event to a close or to find a solution by which our obligations under the order may be performed despite the Force Majeure Event.

6. Accuracy
Client assumes full responsibility for acceptance of work or services performed and agreed upon hereunder, as well as final proofing and accuracy. We are not responsible for errors or omissions resulting from inaccurate information from the Client.

7. Materials and Content
Client will provide all content, outlines, photos, product images, programs, software and any other material necessary for Us to perform services. Client is responsible for furnishing Us with accurate, truthful and complete information. Client certifies that all materials do not infringe on anyone’s copyright, trademark, patent or any other intellectual property rights. Client also certifies that they have obtained permission to use such materials where applicable and that such use does not violate any confidentiality agreements and does not constitute libel, slander, invasion of privacy or a violation of public policy. Client agrees to hold harmless RDW Design Studio from any liability for any and all direction or indirect damages related to any part of this project containing any of the materials discussed herein. We are not responsible for errors or omissions resulting from inaccurate or erroneous material.