Privacy Policy

1.  Policy scope and purpose, changes to the policy

Thank you for accessing our website at www.rdwdesignstudio.com (the “Website”). 

RDW Design Studio, LLC (“RDW Design Studio”) respects the privacy of its users and recognizes the importance of providing a secure environment for them. We know that you care how information about you is used and shared. This privacy policy describes how we collect, store, and use the information you provide to us through your use of the Website. You should carefully review this privacy policy before using the Website. This privacy policy applies only to information collected through this Website and not to any information collected from us or through us through other platforms. Please note that, when you link to other websites from this website, this privacy policy does not apply to, and cannot control the activities on, those other sites. Please check those websites for their own privacy policies.

By using this Website or any of the features contained therein, you signify your assent to this privacy policy. If you do not agree to this privacy policy, please do not use this website or our services accessed through it. This privacy policy may change from time to time, so please check back periodically to ensure that you are aware of any changes. Your continued use of this website will signify your acceptance of those changes.

2.  What information is collected?
Demographic Information. For some activities, your mobile web browser or client software may transmit certain geographic information or information regarding your mobile device to RDW Design Studio. RDW Design Studio may use that information to generate aggregate statistics about our user community and may provide that information to advertisers and other parties with whom we have a business relationship. In addition, RDW Design Studio may use any such information for security, system integrity (the prevention of hacking, cheating and other improper or unlawful activities), or enforcement purposes.

When you visit this Website, we may, at our option, automatically collect and store the following types of non-personally identifiable information received from you: (i) information from server logs found on your browser; (ii) click-through statistics; (iii) Website traffic and behavioral usage (iv) your country; (v) the type of web browser you are using to access this Website; (vi) the type of operating system you are using; (vii) the name of the domain and host from which you access the Internet; (viii) the date and time you access this Website and the duration of your visit; (ix) the Internet address of the site from which you linked directly to this Website; (x) browsing history; (xi) mobile page views; and (x) the type of handset device and mobile operating system you are using (e.g. Android, iPhone, etc…). RDW Design Studio only uses this data in aggregate form, for statistical purposes, and not in a manner that would give RDW Design Studio sufficient information to identify you personally. Automatically collected information of that kind typically provides us with a greater understanding regarding the use of this Website, including which pages are the most popular with our visitors, what types of content, offers and products our visitors are interested in, where they are generally located and what are their general mobile browsing behavioral patterns. That information also allows us to determine if this Website is working properly, make changes to the Website that allows users to have better experiences on the Website, and improve the Website, our offers and promotional content so that they are more relevant to our visitors. We collect that information and track it for statistical purposes; we do not use it to identify or to market to a particular user.

This information may be shared with advertisers, fulfillment partners and other third parties on an aggregated basis, but it does not include the Personal Information of individual users (defined below).

(a) Pixel Tags, also known as a clear GIF or web beacon, is an invisible tag placed on certain pages of the Website but not on your device. When you access these pages, pixel tags generate a generic notice of that visit. They usually work when a particular device visits a particular page. RDW Design Studio uses pixel tags for website analytics, to serve you more relevant content and promotional offers based upon your historical behavioral patterns. 

(b) Your network service provider normally assigns a dynamic IP address to you every time you use your mobile browser. We collect your mobile device’s IP address in order to conduct system administration, Mobile Site analysis, block devices that are intending to hack or otherwise damage our Mobile Site, and identify devices which may be engaged in illegal or illicit activity on our Mobile Site. While we do not associate IP addresses with records containing Personal Information, we will use IP addresses to identify any user who engages in misconduct or otherwise violates any applicable laws. Additionally, we may be required to disclose IP addresses pursuant to a court order or subpoena. RDW Design Studio may also identify and track your Internet protocol (“IP”) address. An IP address is the unique number assigned to your server or internet service provider (“ISP”). RDW Design Studio may track those IP addresses for system administration purposes, to report aggregate information, site tracking, security purposes, or to prevent our data and servers from being damaged.

Personal Information. Personal Information may include, without limitation: your first and last name, age, your mailing address, your billing address, email address, telephone number, cell phone number, and credit card information. If you have set up an account that is password protected in order to use any feature on the Website, or for any other purpose for which a password is needed, that password is also part of your Personal Information. It may be possible to use portions of this Website without providing any Personal Information, but it may be necessary to provide Personal Information to utilize all features of this Website.

RDW Design Studio stores your Personal Information on its servers and/or may share and store such Personal Information with third party subcontractors, affiliates of RDW Design Studio, retailers, fulfillment partners, and marketing partners.

Personal Information may include, without limitation: your first and last name, age, your mailing address, your billing address, email address, telephone number, cell phone number, and other demographic information that could help identify you.

3.  How do we collect your Data?
Data you provide. You directly provide Us with most of the data We collect, including when you:

• Create a User account.
• Place an order.
• Schedule a call online.
• Voluntarily complete a customer survey or provide feedback via email or on Facebook.
• Use or view the Website via your browser’s cookies.

Data we collect indirectly.

• Data about your use of and interaction with this website.
• Click-through data.

4.  How secure is your Personal Information?
We have taken commercially reasonable steps to provide that all Personal Information collected by us through this website will remain secure.  All data and Personal Information is stored through a data management system. When you provided the Personal information, you agreed and acknowledged that we, including but not limited to our team, staff and affiliates, and those who manage the data management system may have access to your Personal Information, as is reasonably necessary.  All data and Personal Information shall only be stored for as long as is indicated in this Privacy Policy and will be deleted within 30 days of your request, unless such information is still necessary for completion of payment(s) due or in compliance with any laws or legal orders.

Where our Website provides an opportunity to purchase products or services, we use a third-party payment processing company that utilizes industry-standard, SSL (secure sockets layer) encryption or equally sufficient protection of Personal Information received from us.  Currently, we use Papyal to process payments.  Paypal’s privacy policy can be found here.

However, no Internet, mobile or e-mail transmission is ever fully secure or error free. In particular, e-mail or SMS messages sent, or any other information or data sent to or from this Website, may not be secure. Therefore, users should therefore take special care in deciding what information they send to us through an Internet connection or mobile network. 

5.  How do we use your Personal Information?
The Personal Information you provide to RDW Design Studio will allow us to do the following: (i) fulfill your orders for goods and services; (ii) alert you of new products or services, features, updates and enhancements; (iii) handle your customer service or technical support questions or issues; (iv) personalize your experience while using our Website; (v) deliver the type of content and product offerings in which you are most interested; and (vi) notify you of upgrade opportunities, contests, promotions, or special events and offers. We may enhance or merge the Personal Information collected on the Website with data provided to us by others or aggregated from other RDW Design Studio properties.

We do not sell, rent, license, trade or exchange Personal Information with or to any third parties, except as otherwise provided in this privacy policy.

We may use your Personal Information for internal marketing, profiling or demographic purposes, so we can adapt our products and services, the better to suit your anticipated needs.

We do not acknowledge user Do No Track Settings.

6.  What are cookies and how do we use them?
A cookie is a small bit of computer code that we send to your computer and is stored on your hard drive. It allows a website to transfer bits of information to your computer for record-keeping purposes. A cookie stored in your computer can be used to “remember” specific data items such as your password or operational information, such as the fact that you have already subscribed to the full version of a particular online game. That allows us to speed up your future activities, saving the time you would normally spend entering information such as your password or subscription information. In addition, RDW Design Studio may use cookies to retrieve user information for promotional, marketing, or security purposes.  See our full cookie policy here. 

7.  Does RDW Design Studio disclose Personal Information it collects to outside parties?
RDW Design Studio may need to disclose items of your Personal Information to third-party vendors to process mailings, or to process, analyze, or store data on RDW Design Studio’s behalf without requiring further notice or consent from you. Those third parties are not authorized by RDW Design Studio to use or disclose your Personal Information for any purpose other than for use in connection with the provision of services designated by us or the delivery and processing of orders for goods. We will take reasonable measures to have those third parties maintain the confidentiality, security, and integrity of the Personal Information they obtain from us.

We reserve the right to disclose your Personal Information as required or permitted by law. For example, we may disclose it to respond to a subpoena, court order or other legal process, or in special cases when we have reason to believe that disclosing Personal Information is necessary to identify, contact, or bring legal action against you if we  believe that you may be violating your agreements with us (including, without limitation, any applicable terms of use), or may be causing injury to, or interference with, RDW Design Studio, any other user of this  Website or any service, the general public or other third parties. You may be asked whether you wish to receive information from third parties; upon your consent, RDW Design Studio or those third parties may use your Personal Information to contact you. However, please be aware that RDW Design Studio cannot control the activities of third parties to whom we provide data; we therefore cannot guarantee that they will adhere to similar privacy and security procedures as RDW Design Studio.

Personal Information will not be disclosed to third parties, except that we may disclose Personal Information and personally identifiable information: (1) pursuant to this terms of this Privacy Policy and our Terms of Use, (2) if we are required to do so by law, (3) in the good-faith belief that such action is necessary to conform to the law, (4) to comply with any legal process served on either us or our partners, sponsors, investors, or affiliates, and (5) to protect and defend our rights or property or those of our users or purchasers. We will not sell, distribute rent, license, trade, exchange or lease your Personal Information to third parties except as otherwise provided in this privacy policy. 

8.  The transfer of Personal Information.
The Personal Information you provide to RDW Design Studio may be transferred as an asset in connection a merger or sale involving all or part of RDW Design Studio or as part of a corporate reorganization, stock sale or other change of control. By using RDW Design Studio’s Website, you consent to the transfer of Personal Information and to the processing by RDW Design Studio of that Personal Information.

9.  How can you manage your Personal Information?
At the time you provide personal information, RDW Design Studio will give you the option of declining any future offers or information about new products, promotions, or services. In addition, many of the messages that RDW Design Studio may send you, such as electronic newsletters, have procedures within them to cancel the receipt of similar information in the future or later editions. You may also be given the opportunity to “opt out” of certain features or functions.

10.  What about Children?
This Website is designed by RDW Design Studio and intended to be considered as a general audience Website and is not intended for use by children. RDW Design Studio does not intend to collect Personal Information from individual under the age of thirteen. If you are the parent or guardian of a child under thirteen who has provided Personal Information to us, please contact us by e-mailing us at hello@rdwdesignstudio.com.

11.  How do you correct or delete your Personal Information or file a complaint?
If, for any reason, you are concerned about the way we are using your Personal Information, or you would like to correct or request that we delete or correct any item of Personal Information, please contact us bye-mailing us at hello@rdwdesignstudio.com.

12.  What are your data protection rights?
All Website users are entitled to the following:

Access – you have the right to request copies of your personal data.  We may charge you a reasonable fee for this service.

Rectification – you have the right to request We correct any of your data you believe is inaccurate, or to complete information that is incomplete.

Erasure – you have the right to request We delete your data, under certain conditions.

Restrict Processing – you have the right to request We restrict the processing of your data, under certain conditions.

Object to Processing – you have the right to object to Our processing your data, under certain conditions.

Data Portability – you have the right to request We transfer the data we have collected to another organization, or directly to you, under certain conditions.

We are required to respond to your requests within one month.  To exercise any of these rights, contact us at:

RDW Design Studio, LLC
160 Teaticket Highway, Unit 2020
Teaticket, MA 02536
hello@rdwdesignstudio.com

13.  California Privacy Rights.
Under California law, if you are a California resident, you have the right to request the categories of Personal Information that RDW Design Studio shares with certain categories of third parties for direct marketing services. California residents may also request that we do not share your Personal information with third parties for use in direct marketing by them to you.

To make such an opt-out request, please write us at:

RDW Design Studio, LLC
160 Teaticket Highway, Unit 2020
Teaticket, MA 02536
hello@rdwdesignstudio.com

14.  International Privacy Laws. 
If you are visiting this website from outside the United States, be aware that you are sending data, including Personal Information to the United States, where our servers are located, and may be transmitted within the United States depending on the type of information collected and purpose for processing.  Privacy laws in the United States may not be a comprehensive as those in your country of residence; however, our policies for collection, processing and storage of such data shall be governed by the terms of this Terms of Use.

15.  Data Privacy Statement for Google Analytics.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your anonymized IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

This privacy policy was last updated on April 15, 2021.